At THC Vape Market, we strive to process and deliver orders quickly, securely, and in compliance with applicable laws and regulations.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Eligibility

We only ship products to jurisdictions where applicable products are legally permitted.

Customers are responsible for understanding and complying with their local laws before placing an order.

We reserve the right to:

  • Refuse shipments;
  • Cancel orders;
  • Restrict delivery locations;
  • Request age or identity verification

where required by law or company policy.

2. Age Verification

Because our products may contain THC or other age-restricted substances, customers must meet the legal age requirement in their jurisdiction.

We may use third-party age verification services and reserve the right to:

  • Request government-issued identification;
  • Refuse shipment if age verification cannot be completed.

3. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary due to:

  • Product availability;
  • High order volume;
  • Fraud prevention review;
  • Holidays or carrier delays.

Orders are not processed on weekends or major holidays unless otherwise stated.

4. Shipping Methods & Delivery Times

Estimated delivery times vary based on:

  • Shipping destination;
  • Carrier services;
  • Weather conditions;
  • Regulatory inspections.

Estimated delivery windows are provided for convenience only and are not guaranteed.

5. Shipping Restrictions

Certain products may not be available for shipment to specific states, countries, or regions.

We reserve the right to limit or prohibit shipments where:

  • THC products are restricted;
  • Vape products are regulated;
  • Carrier restrictions apply;
  • Import/export laws prohibit delivery.

6. International Shipping

We primarily operate within the United States but may offer limited services to select European regions where legally permitted.

International customers are responsible for:

  • Customs compliance;
  • Import duties;
  • Taxes;
  • Local regulatory requirements.

We are not responsible for:

  • Customs delays;
  • Seized packages;
  • Refused shipments;
  • Additional import fees.

7. Tracking Information

When available, tracking information will be provided after shipment.

Tracking updates are controlled by the shipping carrier and may occasionally experience delays.

8. Lost, Stolen, or Delayed Packages

We are not responsible for:

  • Carrier delays;
  • Lost or stolen packages marked as delivered;
  • Delivery failures caused by incorrect customer information.

Customers should contact the carrier directly for delivery-related issues after shipment confirmation.

9. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We may not be able to modify the order after processing;
  • Additional shipping charges may apply;
  • Refunds may not be available.

10. Damaged Shipments

If your order arrives damaged:

  • Contact us within 7 days of delivery;
  • Provide photos of the package and products;
  • Retain all original packaging materials.

Claims are reviewed individually and may qualify for replacement or refund at our discretion.

11. Refused or Returned Shipments

Packages refused by the customer or returned due to failed delivery attempts may:

  • Be subject to restocking fees;
  • Incur additional shipping costs;
  • Be ineligible for refunds on certain consumable products.

12. Order Cancellation

Orders may only be canceled before shipment processing begins.

Once an order has shipped, cancellation requests cannot be guaranteed.

13. Contact Information

For shipping-related questions, please contact:

THC Vape Market
Email: info@thcvapemarket.com