At THC Vape Market, customer satisfaction is important to us. Due to the nature of THC, vape, and consumable products, we maintain strict refund and return guidelines to ensure product integrity, safety, and legal compliance.

By purchasing from our website, you agree to the terms outlined in this Refund Policy.

1. All Sales Policy

Because many of our products are consumable, regulated, or age-restricted, most sales are considered final unless otherwise required by law.

We generally do not accept returns or exchanges for:

  • Opened products
  • Used products
  • Consumable items
  • Products damaged due to customer misuse
  • Products purchased in violation of local laws

2. Eligible Refund or Replacement Situations

We may offer a refund, replacement, or store credit if:

  • You received the wrong item;
  • Your order arrived damaged;
  • Your item is defective upon arrival;
  • Your order was not delivered due to our error.

Requests are reviewed on a case-by-case basis at our sole discretion.

3. Reporting an Issue

To request assistance, customers must contact us within 7 days of delivery.

Please email:
info@thcvapemarket.com

Include:

  • Full name
  • Order number
  • Description of the issue
  • Clear photos of the product and packaging where applicable

Failure to provide sufficient information may delay or prevent processing.

4. Damaged or Defective Products

If your product arrives damaged or defective:

  • Do not discard the item or packaging;
  • Contact us immediately;
  • We may require photographic evidence before approving a replacement or refund.

Approved claims may receive:

  • Replacement product;
  • Store credit;
  • Partial or full refund.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by customers;
  • Delivery delays caused by carriers;
  • Lost packages marked as delivered by the carrier.

Orders returned due to incorrect addresses may require additional shipping fees.

6. Refused, Returned, or Seized Shipments

Customers are responsible for understanding local laws before ordering THC-related products.

We are not responsible for packages:

  • Refused by the customer;
  • Delayed by customs;
  • Seized by law enforcement or customs authorities;
  • Restricted under local regulations.

Refunds are generally not issued for these situations.

7. Processing Time

Approved refunds are typically processed within 5–10 business days after approval.

Processing times may vary depending on:

  • Payment provider;
  • Banking institution;
  • Credit card issuer.

8. Chargebacks & Fraud Prevention

Customers agree to contact us before initiating a chargeback.

Fraudulent chargebacks or abuse of the refund system may result in:

  • Account suspension;
  • Order cancellation;
  • Legal action where appropriate.

9. Order Cancellations

Orders may only be canceled before shipment.

Once an order has been processed or shipped, cancellation requests may not be possible.

10. Contact Information

For refund or return inquiries, contact:

THC Vape Market
Email: info@thcvapemarket.com